Privacy Policy

Last updated: July 1st 2025

1. Overview

Tactica Hobbies and Games ("we", "our", "us") is committed to protecting the privacy of your personal information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and any applicable privacy legislation in New South Wales (NSW).

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Name
  • Contact details (email address, phone number, postal address)
  • Date of birth (when required for event participation or parental consent)
  • Purchase history and payment details
  • Game system interests and hobby preferences
  • Photos or video footage from in-store events (with consent)
  • Website usage data (via cookies and analytics tools)

3. How We Collect Your Information

We may collect information:

  • When you visit our store or attend our events
  • When you make a purchase in-store or online
  • When you sign up for our newsletter or participate in promotions
  • When you contact us via email, phone, or social media
  • Through our website (e.g., contact forms, cookies, Google Analytics)

4. Why We Collect Your Information

We collect your information to:

  • Process purchases and bookings
  • Communicate with you about products, events, and promotions
  • Improve our services and your customer experience
  • Manage event registrations and game tournaments
  • Comply with legal and regulatory obligations

5. Disclosure of Personal Information

We may share your information with:

  • Payment processors and third-party service providers (e.g., web hosts, booking systems)
  • Event or tournament partners (with your consent)
  • Law enforcement or government agencies when required by law

We will never sell or rent your personal information to third parties.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes secure servers, password protection, and restricted access to sensitive data.

7. Access and Correction

You may request access to your personal information or ask us to correct it if it is inaccurate, outdated, or incomplete. Please contact us using the details below.

8. Marketing and Opt-Out

We may use your personal information to send you marketing communications (e.g., newsletters, promotions). You can opt out at any time by using the "unsubscribe" link or contacting us directly.

9. Cookies and Website Analytics

Our website may use cookies and third-party tools (such as Google Analytics) to understand how visitors use our site and improve its performance. You can manage cookies through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Us

For privacy-related enquiries, requests, or complaints, please contact:

Tactica Hobbies and Games
2/385 High St, Maitland, NSW, Australia, New South Wales
Email: maitland@tacticagames.com.au
Phone: +61 2 4933 8726

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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